Our Services: Customer Care
Dedicated customer care demands a customer-centric approach. As part of being your best refractory partner, we offer responsive and reliable support for continuous improvement aligned to your goals.
As a customer, you will have a single point of contact for managing all interactions across Sales, Technical and Supply chain. Our systems allow us to provide rapid updates on the status of your solution and our agile structure allows us to respond to more tailored requests rapidly. We focus on getting things right first time every time, with attention to detail and seamless processes. If things don’t go to plan, the whole organisation works together to get it fixed.
We are energised by great results; we measure progress and celebrate successes. As well as monitoring product usage, we collect technical information and review performance. Our experts will suggest improvements aligned to your overall goals.
We hold regular central commercial check-ins to ensure the relationship is overall effective and we are aligned with your strategic goals.